Help & Support

Have a problem? Need to get in touch with us? We've got you covered 💪

We've jotted down all our frequently asked questions below. If you need anything else, you can email us at

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Frequently asked questions
What is VibePay?
Why should I use VibePay?
Is it safe to transfer money through VibePay?
What’s the difference between VibePay and a normal bank transfer?
Can I initiate a payment with the VibePay app?
How does VibePay ensure user security?
Why should I use VibePay when I already have a bank account?
Will you start charging users money?
Can I pay even though I don’t have the app?
Which banks can I use VibePay with?
Why is my bank not on the list?
I have received a payment request, how do I pay?
What is Open Banking?
What does it mean that VibePay is bank-agnostic?
Why do I need a PIN in the app?